Shipping Policy

At Instant Chinese Rice, we work to process and ship orders as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has been processed and shipped, you may receive a confirmation email containing available tracking information.

Shipping Times

Delivery times may vary depending on your location, shipping method, carrier availability, weather, and other circumstances outside of our control.

Any estimated delivery timeframe provided at checkout or in your order confirmation is an estimate and is not guaranteed unless otherwise stated.

Shipping Address

Please make sure that your shipping address is accurate and complete before submitting your order. We may not be able to change the shipping address after an order has been processed.

We are not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

Tracking Information

When tracking information is available, it will be provided by email after the order has been shipped. Tracking updates may take some time to appear after the carrier receives the package.

Shipping Delays

Occasionally, shipments may be delayed due to circumstances such as carrier disruptions, severe weather, holidays, customs procedures, incorrect address information, or other events beyond our reasonable control.

If your shipment appears to be delayed, please check the tracking information first. If you need additional assistance, contact our customer support team.

Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order number and relevant details. We will review the situation and assist you with the next steps.

For packages marked as delivered by the carrier, please first check around the delivery location and with household members or neighbors. If the package cannot be located, contact us so we can help review the available information.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: contact@instantchineserice.shop
Phone: +1 (772) 261-3683
Address:
8610 Whittier Blvd
Pico Rivera, CA 90660
United States