FAQs
Frequently Asked Questions
Find answers to some of the most common questions about our products, orders, shipping, and customer support.
What products do you offer?
We offer handmade crochet products crafted with care, including cozy blankets, decorative home accents, wearable pieces, and custom creations that add warmth and style to your everyday life.
How can I place an order?
Simply browse our products, choose the item you would like to purchase, add it to your cart, and proceed to checkout. Follow the instructions provided during checkout to complete your order.
How can I check my order status?
Once your order has been processed and shipped, you may receive tracking information by email. You can use the tracking information provided to follow your shipment.
How long does shipping take?
Shipping times may vary depending on the destination and the product ordered. Please refer to our Shipping Policy for the most current information regarding processing and delivery times.
Can I return an item?
Returns may be available depending on the item and the circumstances of the return. Please review our Return and Refund Policy for details about eligibility, return requirements, and refund procedures.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include your order number and relevant details so our support team can review the issue and assist you.
How can I contact customer support?
You can contact us by email at contact@instantchineserice.shop or by phone at +1 (772) 261-3683 .
How quickly will I receive a response?
Our customer support team aims to respond to inquiries within 24 hours, Monday through Friday.
Do you have another question?
If you cannot find the information you are looking for, please contact us directly. We will be happy to assist you.